Return Policy

If you wish to return an item, please contact us to obtain an RMA number and return shipping information. You must contact us and ensure that the item is in transit back to us within three days of receiving it. Canada and International orders must shipped back using a shipping method that will be delivered by or before five days. We recommend that you use UPS and FedEx for international returns. You can request a return by emailing us at dejacohair@aol.com. The buyer is responsible for returning the item to us and bearing the return shipping costs.

Please ensure that items are returned in their original, new condition and are unaltered, unwashed, and unworn. The lace and other similar items must remain intact as new, and the item should be free of odors like smoke or perfumes. 

Fees and Notices:

• The buyer is responsible for the shipping cost to send back the product.
• $150 restocking fee for those who paid in full at purchase. This fee covers our rewashing, restyling, payment processing fees, and other expenses we incur to restock the item. 
• 15% restocking fee for those who purchased with the Shop Pay plan.
• 10% cancellation fee for orders that are canceled and not shipped.
• Any Sale or Final Sale item is not returnable for refund or exchangeable.
• Exchanges will be charged an additional $20 shipping fee for the exchange piece and be considered a final sale that is not returnable for a refund or another exchange.
• No refunds are available for Navidium insurance or shipping fees.
• The restocking fee is waived if you are exchanging for a new piece.
• No exchanges on international orders due to shipping and customs charges.
• International Orders - Customs, Duty, and Tax will be charged by your country of residence at delivery time!